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-- Polson & Kitajima (1992)Polson, P. & Kitajima, M. (1992). A process model for errors. CHI'92 Research Symposium.
A process model for errorsIn companion papers, Kitajima and Polson (1992a, b) present a computational model of skilled use of applications with graphical user interfaces like the Apple Macintosh. The model provides a well-motivated explanation of the fact that skilled users make surprising numbers of errors in carrying out routine tasks. In this paper, we describe the processes that generate such errors and characterize the error patterns predicted in different situations. We relate the processes in our model to Norman's (1981) analysis of human errors. Our model is based on Kintsch's construction-integration theory of text comprehension (Kintsch, 1988). Mannes and Kintsch (1991) extended this model to the domain of action planning in human-computer interaction. Doane, Kintsch, and Polson (1990), and Wharton and Lewis (1990) have developed related models.
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