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-- Kitajima & Polson (1994)Kitajima, M. & Polson, P. (1994). A model-based analysis of errors in display-based HCI. 1994 ACM conference on human factors in computing systems (CHI94 Conference Companion), 301-302.
A model-based analysis of errors in display-based HCIThis paper describes a model-based analysis of errors in expert use of graphical user interfaces. Two mechanisms, speed-accuracy tradeoffs and attention failures, were simulated by a model consisting of processes for display elaboration, selection of objects to be operated on, and selection of a next action. Both selection processes are performed in a context defined by the elaboration process, simulated by a sampling mechanism which uses knowledge in long-term memory for display comprehension. The model provides a well motivated account of errors made by expert users. Finally, the use of the model in interface evaluation is discussed.
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