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-- Kitajima & Polson (1998)Kitajima, M. & Polson, P. (1998). Knowledge required for understanding task-oriented instructions. 1998 Asia Pacific Computer Human Interaction (APCHI'98), 19-24.
Knowledge required for understanding task-oriented instructionsWhen they encounter problems with a novel or infrequently performed task, experienced users often complete their work by referring to manuals and trying task-oriented exploration. However, the contents of the documentation can vary from step-by-step instructions for a single task to generic descriptions of a family of related procedures. This paper describes the LInked model of Comprehension-based Action planning and Instruction taking (LICAI) that simulates the processes involved in comprehending and using realistic task- oriented instructions. The simulations describe the necessary relationships among the content of the instructions, the goal, and the interface that enable users to accomplish their tasks.
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