-- Kitajima & Polson (1992)Kitajima, M. & Polson, P. (1992). A computational model of skilled use of a graphical user interface. 1992 ACM conference on human factors in computing systems (CHI92), 241-249.
A computational model of skilled use of a graphical user interfaceThis paper describes a computational model of skilled use of a graphical user interface based on Kintsch's construction-integration theory [4, 8]. The model uses knowledge of a detailed representation of information on the display, a user's goals and expectations, knowledge about the interface, and knowledge about the application domain to compute actions necessary to accomplish the user's current goal. The model provides a well-motivated account of one kind of errors, action slips [14], made by skilled users. We show how information about the intermediate state of a task on the display plays a critical role in skilled performance, i.e., display-based problem solving [10].
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