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-- Kitajima & Polson (1996)Kitajima, M. & Polson, P. (1996). A Comprehension-Based Model of Exploration. 1996 ACM conference on human factors in computing systems (CHI'96), 324-331.
A Comprehension-Based Model of ExplorationThis paper describes a comprehension-based model of how experienced Macintosh users learn a new application by doing a task presented as a series of exercises. A comprehension mechanism transforms written instructions into goals that control an action planning process proposed by Kitajima and Polson [11]. The transformation process is based on a theory of solving word problems developed by Kintsch [8,9]. The comprehension and action planning processes define constraints on the wording of effective instructions. The combined model is evaluated using data from Franzke [3]. We discuss implications of these results for Minimalist Instructions [1] and Cognitive Walkthroughs [17].
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